Reference

Terms That Govern Your xcc8 Account

These terms set out the rules for opening and using your xcc8 account, including how deposits through bKash, Nagad, and Rocket are handled and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredWithdrawal rules includedLocal law governs access
xcc8 Terms That Govern Your xcc8 Account
HOW WE OPERATE

How xcc8 Handles Your Account Data

We hold account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold on you by contacting support with your registered mobile number. Account security relies on OTP verification tied to your mobile number — every login and withdrawal triggers a one-time code sent to the number on your profile. If you believe your account has been accessed without your permission, contact us immediately via live chat so we can freeze the account while we investigate.

Data Retention

We keep your account data for the duration your account is open and for any period required under applicable Bangladesh law after closure.

OTP Security

Every login and withdrawal request is verified by a one-time code sent to your registered mobile number. Never share that code with anyone.

Data Access Requests

To see what data we hold, contact support with your registered number and a written request. We process these within a reasonable timeframe.

Account Changes

Name, mobile number, and wallet details can only be changed through a verified support request — not self-service — to protect your account.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries through three channels. We aim to respond to email queries within one business day and live chat queries during active hours.

Team online

Live Chat

Open the chat widget from any page on xcc8 to ask about account terms, eligibility, or a specific clause in real time.

Email Support

Send your terms or account query to our support address. Include your registered mobile number so we can locate your account quickly.

Account Help Centre

The help section inside your account dashboard covers common terms questions, withdrawal rules, and wallet verification steps.

Common Questions About Our Terms

These are the questions we hear most often about account terms, eligibility, and how our rules apply to deposits and withdrawals through local wallets.

You must meet the eligible age requirement under your local law and be in a region where xcc8 is accessible. Account access depends on your local law and eligible regions.

Yes. Every deposit and withdrawal through bKash, Nagad, or Rocket is governed by these terms. The wallet you deposit from must match the wallet you withdraw to.

We may update the terms at any time. We will notify you where possible, but continued use of your account after a change means you accept the updated version.

Contact our support team via live chat or email with your registered mobile number and a written data request. We will process it within a reasonable timeframe.

We will notify you of the reason where permitted. You can contact support to query the suspension. Funds in a suspended account are handled according to our withdrawal verification process.

Access and eligibility depend on your local law. Where your local law conflicts with any part of these terms, your local law takes precedence for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.